Refund policy

Returns & Refunds

Return eligibility
Returns must be requested within 14 days of delivery. Items must be unworn or unused, with tags attached and in their original packaging. A receipt or order number is required.  Unfortunately, we cannot accept returns on sale items or gift cards.

How to start a return
Visit https://doublecwestern.com/apps/redo/returns-portal/login and follow the instructions to submit your request.

Return shipping & Redo
If you purchase Redo return coverage at checkout, your return shipping label is covered for eligible refunds and exchanges. If you do not purchase coverage, you can still request a return, but you are responsible for return shipping costs.

All returns must meet our return window and item-condition requirements. The Redo coverage fee is non-refundable.

Return shipping is at buyers expense if redo return coverage is not purchased.  Unfortunately, we are not able to refund or reimburse you for any shipping costs you incur purchasing or returning an item.  Items should be returned to below address:

Double C Western Supply

500 Railroad Street

 Elizabethton, TN 37643

Damaged or incorrect items
Please report damaged or incorrect items through our return portal and upload a clear photo so we can review the issue.

Refunds and store credit
Refunds will be issued to the original payment method or store credit.  No exchanges.  If a refund is issued, it may take 7–10 business days to appear on your statement.

Questions?
Contact us at doublecwesternsupply@gmail.com.